The buyers are charged only for Shipping fees.

The price for shipping is based on the item’s weight and delivery location. Typically shipping fees start at $5 and increase accordingly.

Tingz uses UPS for most of its shipping needs. Our teams work hard to make sure shipping is as fast and easy as possible.

After you complete your purchase, we try to make the entire process simple with full visibility. We’ll send a packaging kit or parcel to the creator to pack the item. Once we receive a personalized video confirmation from the creator that the item is ready, we’ll pick it up to bring to our fulfillment center for inspection and quality control. As long as everything is in order, we’ll then re-pack it and send it your way.

You can track the latest shipping updates and estimated delivery date from your accounts page.

The price for shipping is based on the item’s weight and delivery location. Typically shipping fees start at $5 and increase accordingly.

We ask creators to prepare their item for pick-up by a Tingz representative within 5 business days of purchase to make sure your item arrives on time.

An item will take 7-14 days to arrive, on average, after the item is picked up from the creator, verified through a personalized video authentication (which you’ll also receive), inspected at our fulfillment center, repackaged, and finally sent to the buyer.

We ask creators to prepare items for pick up as fast as possible because we know you want your tingz.

We ship to all 50 states and the District of Columbia. We support shipping to PO/APO/FPO addresses.

Although we’re not offering international shipping right now, we are planning to ship to most countries around the world. We will officially notify you when international shipping will become available.

Here are a few things you should know about our international shipping:

• The buyer is responsible for all local customs fees and taxes.
• Shipping time depends on the country, but typically takes 1-4 weeks after we authenticate the item (about 3-8 days after your initial purchase).
• Please note, UPS does not have a guaranteed delivery time for international packages using this service, and depending on your country’s postal and custom services it can take a longer period of time.
• The package may be delivered to you by your local postal service.
• Package tracking is available in most countries.

Tingz is a platform that helps creators sell unique things to their fans and followers. To protect the integrity of the sale and auction process: ALL BIDS ARE BINDING and ALL SALES ARE FINAL.

You may receive a full refund on an item at no cost to you if:

• The item was damaged in shipping
• The item was clearly sent with damage that does not match listing photos
• The incorrect item was sent to you
• If you did not receive the personalized authentication video from the seller

If you would like to receive a refund, please contact us at [email protected] within 2 days of receiving the item. We may also ask that you return the item to us — we will send out a prepaid shipping label via email.

Tingz will not refund orders after 30 days of placing the order.

In order to buy an item, you’ll need to add a payment method to your account. You can add your payment details during checkout or at any time by going into your Account Settings.

We accept most major credit, debit cards, and Apple Pay. We use Stripe for payment processing and apply the relevant processing fees to our service fees.

Tingz follows Payment Card Industry Data Security Standards (PCI DSS) compliance requirements. When accepting payments, Tingz does so in a PCI compliant manner.

Payment processing is done by Stripe, audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.

• Tingz uses Stripe’s integrations to collect payment information, which is securely transmitted directly to Stripe without it passing through Tingz’ servers
• Tingz payment pages are served securely using Transport Layer Security (TLS) so that they make use of HTTPS
• Tingz reviews and validates its account’s PCI compliance annually

The customer support team is available five days a week from Monday to Friday between 8am-5pm ET. Please contact the support team via email at [email protected] or by phone at +1 888-296-4436.

If you have any questions or concerns, you can count on us to help.