This Policy lets Users appeal certain decisions we make about their content, Account, or earnings. It is part of the Para Terms of Service and is designed to meet applicable redress requirements (including under the EU Digital Services Act).
Complaints about content or conduct go through the Complaints & Content-Reporting Policy; this Policy is for appealing our decisions.
When we take an action that affects you, we will, where required, give you a statement of reasons — what we did, the main facts and grounds, whether automated tools were used, and how to appeal.
Submit an appeal within 6 months of being notified of the decision, via the in-app appeal flow or by emailing appeals@para.co, including the decision reference, what you are appealing, and why (with any supporting information).
We review appeals in a timely, non-arbitrary, objective way, by staff who were not solely responsible for the original automated decision where required. We may uphold, reverse, or modify the decision, and we will tell you the outcome. If we reverse a decision, we will reinstate the content, Account, or earnings as appropriate.
Nothing in this Policy limits any out-of-court dispute resolution, regulatory complaint, or judicial remedy available to you under applicable law. Disputes involving Para remain subject to Section 25 (Arbitration) of the Terms of Use, except where the law provides otherwise.
If you do not appeal a decision within 6 months, you may lose the right to dispute it, except where applicable law provides otherwise.